Management Science

Management Science

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Performance Measurement and Balanced Scorecard

Introduction | Articles and papers | Software

The Balances Scorecard is a performance management approach that focuses on four indicators, including customer perspective, internal-business processes, learning and growth and financials, to monitor progress toward organization's strategic goals.

	General Material

Models & Techniques
	Linear Programming
	Integer Programming
	Networks and Vehicle Routing
	Production Scheduling
	Other Mathematical Programming
	Other Mathematical Programming
	Multicriteria Analysis
	Decision Analysis
	Risk Management
	Simulation

Management Problems
	Data Envelopment Analysis
	Performance Measurement & Balanced Scorecard
	Performance Measurement & Balanced Scorecard
	Knowledge Management

	Software
	Applications

Introduction

The Balanced Scorecard Institute

This site contains a relevant introduction to the BSC, information about vendors and useful material for downloading as well as interesting links.

Balanced Scorecard Collaborative

It is a professional service firm led by R.S. Kaplan and D.P. Norton (the "inventors" of the BSC). Rich content to explore. Provides possibility to subscribe to the periodical newsletter "Balanced Scorecard Report" and download a sample issue.

The InnKnow Newsletter

This issue of the InnKnow Newsletter was dedicated to performance measurement / management and the Balanced Scorecard. It contains a lot of insight from actual BSC applications.

Performance Measurement & Balanced Scorecard Issues

It is a resource with links concerning various perspectives in business performance management, library links and links to organizational improvement programs.

Articles and Papers

Articles and papers through HBS

It is a gateway to numerous articles and case studies on the BSC from Harvard Business School, including the "classics" by Norton and Kaplan. Accessible through topicà indexà "Management"à "Balanced Scorecard"

Balanced Scorecard, BSC and Performance Improvement

It is a general article about Balanced Scorecard and Performance improvement by "Organized Change Consultancy".

"The problem is that not everything that counts can be counted, and not everything that can be counted counts."

Best Practices LLC

This site contains under the headline "General Management" over 50 papers on BSC, including some targeted to specific companies/sectors. Most papers cost between $7 and $ 12. Pay attention to the word count, some papers are hardly more than an abstract!

Software

Panorama Business Views

Software demos and the on-line journal "Perform Magazine".

Dialog Software

Software demo downloadable, positively rated by Gartner Group.

Acorn Systems

Software solutions for a variety of performance related management methods.However it is mainly a descriptive site. The following websites contain a description of the BSC solutions offered by the biggest ERP manufacturers namely Oracle and SAP.

BSC solutions by Oracle

BSC solutions by SAP

This page has been developed with the contribution of Alex Papalexandris from the Management Science Laboratory.