Ms. Maria Pateraki holds a BSc degree in Shipping from the Dept. of Shipping, Trade and Transport at the Business School of the University of the Aegean. She also holds an MBA in Business Process and Operations Management, from the Dept. of Business Administration at the Business School of the University of the Aegean. She has worked as a business consultant in Crete. Currently, Ms Pateraki is a researcher at the Management Science Laboratory (OperCentre) and a PhD candidate at the Dept. of Management Science and Technology both at Athens University of Economics and Business supervised by Prof. Gregory Prastacos and Ass. Prof. George Ioannou. Her research interests include boundary spanning, strategic outsourcing and operations and services management.