Quality Management

    Course Code: 
    8130
    Semester: 
    6th
    Specialization Courses
    Professor: 

    SODERQUIST KLAS-ERIC

    Course Description

    The course is structured along the following five modules:

    • Introduction and Definitions. The notions of quality and quality management. The Quality – Cost – Lead-Time framework, Evolution of quality management, Design and conformance quality, Total Quality Management.
    • Statistical Process Control - SPC: Measuring quality, Origins and Principles of SPC, Statistical grounds, Quality charts and Process capability, Capability indices. Case studies and exercises in class and as take-home.
    • Overview of Quality Management Tools: Tools for diagnosis, Brainstorming, Scatter and Relations diagrams, Fishbone diagram, Pareto Analysis, Quality Function Deployment, FMEA, Value Analysis, etc.
    • Overview of Quality Standards and Excellence Frameworks: Presentation and discussion of different standards and frameworks, Focus on ISO 9001 and EFQM. Quality Procedures.
    • Strategy, Organization and HRM for Quality: Quality strategy and leadership, Structural, organizational and cultural issues, Motivation, evaluation and training for quality, Team dynamics.

    Learning Outcomes

    Upon completion of the course, students will be able to:

    • Describe and define basic notions of quality and quality management.
    • Understand and explain how quality contributes to the achievement of goals and of competitive advantage.
    • Apply basic quality management tools, including Statistical Process Control (SPC).
    • Design and develop quality procedures according to quality certification and excellence models (e.g., ISO 9001, EFQM).
    • Compare and evaluate approaches and systems related to quality management presented in case studies.